Whether it’s a tricky charge point interface that you can’t figure out or if you just don’t want to spend a second longer in the rain, starting a charge from your phone is a great way to avoid unnecessary charging trouble. Fortunately, Electroverse has made this a reality.
In-app charging is here to stay! So, we’ve written the below step-by-step guide to answer all your questions and show you how easy it is to charge your EV from your phone!
Let’s get plugged in…
To check if a charging station is compatible with in-app charging, check its access information for 'Electroverse App' - this can be found within the charging station information.
If you’re at a charging station that’s compatible with in-app charging, you’ll notice a ‘Charge’ button when you click on the charging pin. Before plugging in, tap this button and follow the on-screen steps.
Top tip: Make sure the charger number you have selected on your phone matches the number on the charge point!
When prompted by the app, connect your EV to the charge point by plugging in. Once connected, tap the ‘Start Charge’ button on your screen.
Don't panic if it doesn't connect instantly! This step can take a few seconds for the connection to be established.
Once the connection has been established, your app will show the ‘Charging…’ screen!
Depending on the information we receive from the operator, you can see the duration of your charging session, total kWh pulled, and estimated session cost.
While some of you might prefer to watch the kWh go by, feel free to exit this charging screen as and when you like. If you leave the charging screen but remain in the app, you will see a 'currently charging' toolbar at the bottom of the map screen, which will take you back to the charging screen when tapped.
If for some reason, the connection fails, you will need to re-attempt the charge. Stop the charge from within the app, disconnect the cable from the car and start the session again.
Once your vehicle is charged and you’re ready to leave, simply drag the ‘Slide to Stop’ toolbar across to the right-hand side of the screen - this will disconnect the charge.
Once the charge has successfully disconnected, your app will show the ‘Charge Complete!’ screen. Tap the ‘Finish’ button to complete the process. You can also check out a summary of your charge from this screen! Please note - depending on your car - you may need to unlock the cable manually.
To view/download the charging receipt, simply go to your charging history and click the relevant session!
If you started the charge before connecting the cable to your EV - or the cable disconnected when the charge was starting up - you will need to re-attempt the charge. Disconnect the cable from the car and attempt to start the session again.
Top tip: When the app prompts you to 'Plug in now!', ensure that you have successfully connected and locked the charging cable to your EV before proceeding to the next step.
If the cable is correctly connected to your EV, but the charge does not start, please ensure that you are at the correct charging point. If your charging point location has multiple chargers, please ensure that the charger you selected in the Electroverse app is where you are parked.
If you have followed the above steps but still can't start the charge, please get in touch with us: hello@electroverse.com
If you have successfully stopped the charge, but the cable has not disconnected, tap the 'unlock connector' prompt at the bottom of your phone screen. This will magic up a manual override and unlock the cable.
Still not disconnecting? Get in touch with the charge point operator using the support details located in the information tab in the drawer. They will have a direct connection with the charger to unlock the cable.
If you are still having issues - contact us at: hello@electroverse.com
No. If the charging cable is locked to your EV, someone else can't stop the charge from their phone - only you have that power!
When you are at the charging station location, select the charger compatible with your EV (e.g. CCS, CHAdeMo) - if you want to double-check, the charger ID in the Electroverse app should match the ID on the charging point.
Tap the 'start a charge' button and follow the instructions on your phone screen.
Stop the charge by dragging the 'slide to stop' toolbar across to the right-hand side of your phone screen. If you've done this relatively quickly, it's unlikely you'll be charged.
Once the charge has successfully stopped, if you have been charged please get in touch with us with the session details at: hello@electroverse.com
If you need help during a charge you can get support directly in the app! Head to your profile and tap 'Support', from there head to the help centre and send us a message or browse our troubleshooting content.
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Interested in learning more? Head over to our Electroverse Community area for more electrifying content.