New to the Electroverse? Or maybe you're just checking us out?
Whatever your reason, if you need a bit of guidance when it comes to signing up - or what to do once you have signed up - we'd love to help!
The blog will take you through the first few steps of your Electroverse journey & how best to utilise some of our features for a smoother-than-butter EV charging experience.
Let's get plugged in...
With over 900,000 chargers on Octopus Electroverse, we're Europes largest charging network, and signing up takes less than 30 seconds!
It's also completely free to sign up - no pesky subscription fees here.
Just type in your email address, or sign up with your Google or Apple account, and click continue. We'll send you an email containing a magic link to sign you in (you'll also need to set a password - as a backup to the magic link!)
If you want to learn more about the sign-up / sign-in process, check out our blog: How to sign up to the Electroverse app.
If you’re a ‘toe-dip-before-plunge’ kind of person, no worries - feel free to explore the map before signing up. Pssst - there’s no paywall on Electroverse, but there are a lot of cool features waiting for you behind the login screen!
Then you can link your Electroverse account! To do this, once you're signed in, tap on 'Manage account' and select 'Payment information'. Tap the 'Pay with Octopus' button at the bottom of the screen. From here, you will be taken to the Octopus Energy sign-in page; simply sign in with your Energy account details to link the two accounts.
By linking your accounts, your Electroverse charging sessions will be automatically added to your monthly energy bill - a simple way to see all your Octopus accounts and payments in one place.
You can see and download individual charging receipts for each charging session from the Electroverse app.
For more information on linking your accounts, head over to our FAQs.
If you are on the Intelligent Octopus Go tariff, you get 8% off charging with Electroverse. Similarly, if you're on the Go tariff, you get 5% off charging with Electroverse.
Then no sweat!
If you don’t have an Octopus account (or would rather pay another way), a valid payment method will need to be added to your Electroverse account. You can do this through your account in the app or website by heading to ‘Payment methods’ and following the instructions on the screen.
For accounts with payment cards linked, billing will occur after each charging session.
You can add payment methods from a range of sources on Electroverse. Link your debit or credit card, or use Apple Pay to start a charge!
Sounds like you’re ready to order an Electrocard - this handy RFID card is your key to accessing the entire Electroverse charging network. Simply tap your Electrocard on a compatible charge point and hey presto, you’re charging.
To order an Electrocard you’ll first need to set up a valid payment method…
Go into your account and select 'Payment methods' - here you'll be able to add (and replace) the payment card of your choice. Remember, billing happens after each charging session.
You can do this via the app or website. Simply head to your profile and click ‘Electrocards’. Tap the ‘order new card’ button (or ‘+’ icon in the top right corner if using the app) and follow the instructions on the screen. Make sure you double-check the address your card will be heading to before hitting submit!
Once you’ve confirmed all the details, you’ll receive an email notifying you of its progress. Typically, Electrocards take around 10 working days to make their way to you - if you haven’t received it after this time, get in touch with us (hello@theelectroverse.com).
To learn about ordering additional cards (or cancelling cards), check out our blog: How to order an Electrocard (& what to expect once you have!)
Don’t let waiting for your Electrocard to arrive stop you from charging! Our in-app charging feature means you can start a charging session with any compatible charge point on the network. Learn more about in-app charging by reading our blog or watching the video tutorial.
If you have a compatible vehicle, you can also sign up for our Plug & Charge function - just plug in and start charging. No app, no card, no fuss. Learn how to get started here!
Once you’re in the Electroverse app map it’s similar to any other navigation app!
Simply use one finger to move the map around to your desired location, or use pinch with two fingers to zoom in and out. From here you can also tap on any charger location to see the information, or tap the side buttons.
However, unlike many other maps, we have tons of filters, features and exclusive offers that are available to Electroverse users! Check out our detailed blog "How to use the Electroverse map?" to get all the details.
We’ve launched on Apple CarPlay, Android Auto and Android Automotive OS - three different ways to access the Electroverse network straight from your EV. Through the car apps, you can:
Search and filter for chargers
See a list of nearby chargers
Get detailed charger info (e.g. speed, price, availability)
Navigate to a charger!
Learn how to get started with our blog: How to use the Octopus Electroverse car apps.
Don’t forget - Electroverse has loads of handy features to help you find your next charge that bit easier.
You can:
Filter the map by charging networks, speed (kW) and connector type (CCS, Type 2, etc.)
Tap into a charge point to discover photos of the charger and important information like discounts and parking restrictions
Plan an EV-friendly route with our route mapper - all you need to do is add your EV, and we’ll plot a journey that will keep you topped up and on the road!
Use Electroverse straight from your car - we're Apple CarPlay, Android Auto and Automotive OS ready!
Using the Electroverse app is easy, but if you’d like to learn a little more, check out our blog: How to use the Octopus Electroverse app.
We've also created some handy video guides, which can be found on our YouTube channel:
Feeling enlightened or do you think something was missing? Let us know by sharing your feedback.
Interested in learning more? Head over to our Electroverse Community area for more electrifying content.
